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Frequently asked questions
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Questions, answered
Anything else? We are one message away.
Who can order from RAW & Cubana?
Tobacco products are sold to adults of legal smoking age only. You confirm your age when you enter the store and again at checkout.
I can’t find a product I saw on Instagram. Can you help?
Yes — our online catalogue is still growing. Send us a message on Instagram (@raw.cubana.sa) and we will tell you what is available.
Where can I find delivery and returns information?
Delivery and returns terms are published on our Shipping & Delivery and Returns pages, linked in the footer of every page.
How do I follow up on an order?
Sign in to My Account to see your orders, or use the Order Tracking page with your order number and billing email.
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Looking for something specific?
Message us on Instagram and our team will help you find it.
Message @raw.cubana.sa